Term & Conditions

Terms & Conditions

Effective Date: May 28, 2025
Country of Origin: United Kingdom

Welcome to Zego General Trading Ltd. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to be bound by these Terms.

1. General Information

Zego General Trading Ltd is a registered UK-based company supplying a wide range of quality products, including Confectionery, Pet Food, Dairy Products, Beverages, Foods, and Processed Foods. These Terms apply to all users of the site, including visitors, browsers, customers, and vendors.

2. Eligibility

To make purchases on our site, you must be at least 18 years old and have the legal capacity to enter into binding contracts.

3. Product Descriptions

We strive to ensure all product information, including descriptions and prices, is accurate. However, occasional errors may occur. Zego General Trading Ltd reserves the right to correct inaccuracies at any time without notice.

4. Orders & Payments

  • All orders are subject to stock availability and order price confirmation.

  • Multiple payment methods are accepted. Orders will be processed only after payment is received.

  • We reserve the right to cancel or refuse any order at our discretion, especially in cases of suspicious activity or pricing errors.

5. Shipping & Delivery

  • Shipping Area: We currently ship only within the United Kingdom.

  • Handling Time: Orders are prepared within 1 business day.

  • Delivery Time: Shipping typically takes 5 business days once dispatched.

  • We are not liable for delays caused by carriers, strikes, weather, customs, or other force majeure events.

6. Returns, Exchanges & Refunds

Countries & Policy

Returns

  • We accept returns for both defective and non-defective products.

  • Items must be new, unused, and in original packaging.

  • Return window: 90 days from the date of purchase.

Exchanges

  • We accept exchanges on eligible products.

Return Method & Fees

  • Accepted return methods: drop-off location, in-store, or by mail.

  • Return label: Included in the package, free of charge.

  • Restocking fees: No cost.

Refunds

  • Refunds will be issued to the original payment method used at purchase.

  • Refunds are processed within 5 business days after inspection and approval of the returned item(s).

7. Intellectual Property

All content on our website—including logos, texts, images, and designs—is the intellectual property of Zego General Trading Ltd and protected under UK and international copyright laws. Unauthorized use is strictly prohibited.

8. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

9. Limitation of Liability

Zego General Trading Ltd is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services, to the extent permitted by law.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any legal disputes shall be subject to the exclusive jurisdiction of UK courts.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes your acceptance of the revised Terms.

Contact Us

📧 Email: info@zegogeneraltradingltd.com
📞 Phone: +44 7394 248482

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